Reclaiming an existing diary

If you had a diary on the previous version of Open Diary, you can reclaim it with some simple steps.

It’s easiest to reclaim your diary if you still have access to the email address that you used on old OD – if you do, you can get a reset email sent to that address and simply reset the password.

If you don’t have access to the email address, you will need to provide some information like your username and password to the OD staff to try to help you out.

In both cases, if you need to reclaim an old diary, please go to the Diary Reclaim page and follow the directions there.

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January 30, 2018

My diary has been restoring since I believe Friday or Saturday, and all it shows are three old entires duplicated. How can I fix this?

Thanks

January 31, 2018

@jamiemomma the restore should be complete now – if not, please let us know through the Support link at the bottom of the page. We are looking into the problem with the duplicate entries, we will remove the duplicates soon.

January 30, 2018

Dairymaster: How do I change the name of my existing diary? I no longer want it to be under the original name. I changed my username, but the diary still displays as “@(my old name)” Please advise. I can’t find anything under the help section.

January 31, 2018

@justcatherine you can’t currently change the @ name – we realize this is a problem and should change when you change your display name, so we are looking for ways to make this available in the future.

February 1, 2018

My diary has been restoring since last Friday ,and it just show a few old diary and many word become error code cause I used to be type in Chinese .How can I fix this?

February 2, 2018

@bcousinkin please email us through the support link at the bottom of the page – if it is covered by the purple bar go ahead and close that with the x. Let the team know that your diary has not finished restoring and they can re-run the import.

February 1, 2018

I sent the info about reclaiming my diary a week or so ago, and have not heard anything back. Will I hear back whether the info was right or not? I wasn’t sure about the passwords I sent, so if I wasn’t right, I’d like to know.

How long is it taking to hear back about reclaiming diaries?

February 2, 2018

@kimbersue it has been taking several days because we are working through hundreds of requests – you should hear soon. Thanks for your patience!

February 4, 2018

My diary has been restoring since last night, and only about 6 entries have been restored since it started. They were all restored relatively quickly, which is why I’m concerned about the rest despite the warning saying that the process “may take up to 24 hours”. Is there a way to make it restart or fix the issue?

February 10, 2018

@apple-man if you still believe you are missing entries, please email us through the Contact Support link at the bottom of the page and we will investigate. Thanks!

March 17, 2018

Is there a way to change the privacy settings of the diary itself? I have hundreds of entries restored, and it will take hours to set each entry to “private”.

March 30, 2018

@thesocialistdiva the Support team can change the privacy of the entries in bulk for you – if you would like them to do that, please contact us through the Support link at the bottom of the page and request it there. Thanks!

March 27, 2018

I have reclaimed an old diary but would like to change the name. Is that possible?

March 30, 2018

@catholicchristian yes, if you go to Profile and then Settings, then click Personal, then there is an option there to change Display Name.

March 31, 2018

Is there a way to save my old diary to my computer?

April 1, 2018

@bunkster we don’t currently have a way to download diaries, but we are working on that – you should see it in the future.

April 24, 2018

@opendiaryhelp Any progress in enabling download of a diary?

April 24, 2018

@sirgawain we are currently working it through engineering, it should be available soon!

April 3, 2018

I’m back. A feature I’d really, dearly like to see is being able to see a list all of my entries in one chapter and being able to click a box next to each one (or choose a “click all” at the top) to make the ones I want private or move them to another chapter. I’ve got over 700 entries from 2011-13 that I would LOVE to not have to go back through one-by-one to edit the privacy and chapter. I seem to remember that we had this feature on the previous site… but it HAS been five years, so maybe my memory is not true. Anyway, if you could add a feature like that (or direct me to where it exists),  that would be AMAZING. Thank you!

April 6, 2018

@kaly we are working on adding that feature (you are right that we had it on the old site), so you should have it in the future. In the meantime, if you want to change the privacy setting on all your entries, we can do it for you – just contact Support through the link at the bottom of the page and let them know.

April 5, 2018

Hello. I just restored my diary, but I have multiple entries that are duplicate, but under different names, and I realize that a lot of my diary entries are missing. Could they be messed up with the duplicated entries or hidden there? Please help! I’m dying to get my diaries back!!! Thank you!

April 6, 2018

@sparkypatti if you haven’t already, please contact Support through the link at the bottom of the page, and they can investigate for you.

April 6, 2018

Hi, I just restored my diary and looking to reconnect. Will diarists I used to follow be automatically added to my friends list if they restore their diaries?

Thanks.

April 7, 2018

@lizzy_1 yes, that’s exactly how it works – as your old friends reclaim their diaries, they will show up on your Friends list again.

April 12, 2018

@opendiaryhelp Great news! That’s so exciting. Thanks for your help.

April 13, 2018

@lizzy_1 you’re welcome!

May 16, 2018

I was happy Open Diary came back, but then I realized that all my pictures were gone. Is there any way to restore them?

May 16, 2018

@desertdreamer could you please send a couple examples of entries where you don’t see pictures to Support through the link at the bottom of the page? Then we can look into it and see if anything can be done. We are able to reconnect some pictures, depending on where they were stored and how you linked them to your diary. Thanks!

June 3, 2018

Hi

Since I got my diary restored, my question is:How long will it be available for me as an old member of the site, if you have already said that the webpage will be no longer free and that we have to pay for it? Do I have a deadline to log into my restored diary for free? Thanks in advance.

June 18, 2018

@annieedison you will continue to have access to your old diary entries for as long as you want, even if you don’t pay for a subscription. However, if you continue to use the site for free you will not be able to add new entries or notes.

July 25, 2018

I believe I had two diaries, but only one restored. Is there a way to get the other one? Thanks!

2 weeks ago

I’m in the process of restoring my old diary. It’s been 24 hours now, and it’s still restoring and the same 7 entries are on my page. I don’t see any way to contact support. I see in an old comment that there’s supposed to be a support link, and to click on the ‘x’ on the purple box at the bottom. Well I don’t have an ‘x’ to click, mine’s just an arrow that takes you to the top of the page. Any help would be appreciated. Thanks.