Open Diary Help Index

Getting Started

How is this different from old Open Diary?
Starting a new diary
Reclaiming an existing diary
The Open Diary Rules
Why do I have to pay for Open Diary?

Getting Around

Logging into your diary
Your diary front page
Saved entries

Writing Entries

Starting a new diary entry
Editing an existing entry
Adding a key image to an entry
Removing a key image from an entry
Adding an image to the body of an entry
Changing the privacy of an entry
Changing the notes setting of an entry
Changing the expiration of an entry
Adding an entry to a chapter
Adding an entry to a Diary Circle

Friends

Adding someone as a Friend
Accepting a Friend Request
Seeing your Friends’ entries
Removing a Friend
Creating a Friends-Only entry
Recognizing Friends-Only entries

Diary Profile

Your diary profile
Diary activity feed
Private messaging
Managing chapters
Managing blocked members
Managing Friend Requests

Diary Settings

Changing your diary privacy
Changing your password
Changing your email address
Changing your profile photo
Managing your membership

Diary Circles

Joining a Diary Circle
Adding an entry to a Diary Circle 
Finding a Diary Circle

Log in to write a note
January 26, 2018

How does one go about deleting their diary? I’d like to get rid of mine and start fresh soon. Thanks!

January 26, 2018

@simplybeth you can send a request to delete the diary through the Contact Support link at the bottom of any page – and then we can remove it for you.

January 27, 2018

Now that I have reclaimed my diary, how can I download it entirely?

January 27, 2018

@alisvolatpropriis we are working on a download utility that should be available in the near future – until then, you will continue to have access to your diary (whether you subscribe or not), and you will be able to download when it is available.

January 27, 2018

@opendiaryhelp Thanks!

January 28, 2018

@opendiaryhelp so even if we can’t subscribe, after our thirty days, we’ll be able to access our diaries again, when they are available to download???

February 3, 2018

@nursemommy I have the same question

March 3, 2018

@opendiaryhelp I cannot afford a yearly membership at the moment, but want to download my diary. If this feature isn’t offered until after my membership expires are we up a creek without a paddle?

March 4, 2018

@socksonrye you will continue to have access to your own diary, even after the thirty days free membership expires – so that when we do offer a download, you will still be able to do it.

March 4, 2018

@nursemommy yes, correct – even after the thirty days is over, you will still have access to your diary.

March 30, 2018

@nursemommy @brooksierox yes, that’s correct.

July 21, 2018

@opendiaryhelp Is the download utility available now? I cant find it.

January 27, 2018

I only have 10 entries in my diary when I should have over 100. Will more entries be recovered or is that all that’s left?

January 27, 2018

@indyzie there will be more restored when the queue catches up – you should see the rest of them soon. Thanks!

January 27, 2018

It’s been over 24 hours and still waiting. What’s the new guess as to when diaries will be restored?

January 29, 2018

@sourapple if your diary has not been restored yet and you are still waiting please send a message through the Contact Support link at the bottom of the page and they should be able to check on it.

January 30, 2018

@sourapple Mine took about 2.5 days to fully restore. I had A LOT of entries lol

January 30, 2018

@opendiaryhelp Hello! I am in the same boat as sourapple is. However, I cannot find a Contact Support link anywhere….am I just overlooking it or is the “restoring” message covering it up maybe? I am like a kid at Chistmas waiting to dive into my old diary. I started OD in 2006! Thank you for your time and help!

January 30, 2018

@lostnfound_1 @opendiaryhelp On my laptop, the Restoring Diary purple banner is completely blocking the Contact Support link. Can’t even see it. On my phone, if I scroll to a diary entry and go to the bottom I can see the link while I’m holding/scrolling, but as soon as I try to tap the link the page falls back into place and the purple banner blocks it again. I have tried emailing diarymaster@opendiary.com, but haven’t heard back. Can you please just supply a valid email address to get this issue addressed???

January 30, 2018

@lostnfound_1 Sorry if it sounds like I’m coming to you for help in the above note! I just tagged you so you could see you’re not the only one having the issue.

January 30, 2018

@lostnfound_1 I had to look at the source code to find the link.

https://www.opendiary.com/support/

January 31, 2018

@sourapple you can email support@opendiary.com directly, or use the form (it’s okay to close that purple banner by clicking the x, your restore should be finished by now).

January 28, 2018

I was pretty sure that I had a lifetime membership on the old OD but it’s not showing in my membership. Is there a way to find out? Thank you!

January 29, 2018

@simplynina could you please send a message to Support through the link at the bottom of the page with that request, and they will look it up for you. Thanks!

January 29, 2018

@opendiaryhelp Thank you! 🙂

January 28, 2018

I bought a lifetime membership to the old OD. How do I tell if it’s showing up?

January 29, 2018

@sallyd1211 if you click on Profile in the main menu and then click on Membership to the right top of the screen, that will show you your membership level.

January 29, 2018

My entries are all back. Multiple times. lol Like, some have three of the same, some have four. And the same with comments. How do I fix this?

January 29, 2018

@justchantele sorry to hear that – it sounds like they may have been restored more than once. Could you please send a note through the Contact Support link at the bottom of the page and give us the information? That will be the best way to get it straightened out.

January 29, 2018

my diary is still recovering but I have 9 copies of each entry.

January 31, 2018

@nicolette_meadows sorry about that problem, we are working on a solution to remove the duplicates.

January 30, 2018

My reclaimed diary is complete, but has 16 copies of most entries and still says it’s restoring my old diary content. Will it delete all the dupes when it’s done? Is there a diary manager like the old one somewhere that will let me delete them myself easily?

January 31, 2018

@anticlimatic sorry about that problem, we are looking into it and will remove the duplicates.

January 30, 2018

My diary hasn’t been restored and it’s been a while now – what does appear are two entries that aren’t mine…. when can I expect to see my diary? Thanks

January 31, 2018

@dreamingonacloud could you please send a message to the Support staff through the Contact Support link at the bottom of the page so they can investigate this?

January 30, 2018

When I log into my diary – it is not my diary. It is someone else’s Diary Name.

January 31, 2018

@ettablue could you please send the name the information about the diary to us through the Contact Support link at the bottom of the page so we can investigate that? Thanks.

January 31, 2018

Only a handful of my old entries were restored from a diary I had for several years… Is it still being restored? How can I tell if the rest are lost? Thanks!

January 31, 2018

@youngbutable please email us through the Contact Support link at the bottom and report that, and we will investigate. Thanks!

January 31, 2018

@opendiaryhelp At the bottom of my page, all I see the is purple banner that says “restoring old diary contents may take up to 24 hours.” That’s been there for several days. So, if the link is at the bottom of the page, I can’t see it.

February 1, 2018

@youngbutable I’m in the same boat! I have like 6 entries from 2005 and my diary has been getting “reclaimed” for almost a week now… AND I can’t press the contact support link bc that stupid purple bar is in the way!! PS you carried over to my new friends list 🙂

January 31, 2018

I have a question about notifications. I ry to check them but it doesn’t load, and then it disappears and I can’t access it again.

in future will we have a log of these notifications so we can check back to them? Thanks. I’m still figuring it all out.

February 2, 2018

@ladydanger we are working on a way to view the history of your notifications, that is something that will be added in the future.

Mns
February 1, 2018

Yes, I had two “notifications” but it never loaded and now it says there are no new ones. What are “notifications” and is there a log that keeps track of them? Thanks!

February 2, 2018

@msnosign not yet, but we will be adding one for the future (and also an All Notes page so you don’t miss any notes).

Mns
February 4, 2018

@opendiaryhelp — excellent, thank you.

February 2, 2018

I notice that if someone replies to a note I leave on their entry, I do not see a notification.

February 3, 2018

@bedlamhillfarm you should be getting a notification that says they mentioned you, if they reply to one of your notes. Are you not seeing that?

February 4, 2018

@opendiaryhelp No, if I leave the initial comment, and they reply, I get nothing on Notifications.

February 3, 2018

Originally when I went to reclaim my diary- 10 entries showed up. After a week of opendairy reclaiming my diary, and then stating my old diary was reclaimed- still only 10 entries were there. Were is the rest ? 🙁

February 3, 2018

@toxicbeauty if you message us through the Contact Support link at the bottom of the page and let us know there – we will re-run the import for your diary. Thanks!

February 3, 2018

Help!!

IrIr says that my diary is restored but NONE of of my entries are there. Nothing but the 10 it loads up. Everything else is gone and I know I had entries going back to 2008 up to the day this place shut down.

February 10, 2018

@adriennebrody this has been handled through the Support desk, if you have any other issues please let us know.

February 4, 2018

Do OD website support Translational Chinese ? I used to write in Chinese but i can only see all “monster” words..please help! Thanks!

February 10, 2018

@mikasumi we do support Traditional Chinese (and other Chinese character sets) when you write new entries. There is a translation problem in old diaries with entries before 2009 – these will be the ones that look wrong to you. We are looking into a fix for that problem.

February 20, 2018

@opendiaryhelp when will the problems be fixed? I would like to download all my past entries in my own record. Thanks!

February 4, 2018

All of my diary entries have changed from private to public, how do I set them back to private again without doing it one at a time? Also not all chapters are showing up and the ones that are, are repeated at least 3 times.

February 10, 2018

@thisopinionofmine please email Support through the Contact Support link at the bottom of the page and let them know – they can run a program to change all the privacy settings and remove duplicated. Thanks!

February 4, 2018

When I search for old entries, the entire site stalls for me. It takes a good 5 mins for the search to complete, which comes up blank even though the entries are there.

February 10, 2018

@shambala we put a fix in for this a couple days ago, it should work fine now – if you have any other issues please let us know.

February 4, 2018

What is the little ❤ icon for? (next to the star for save)

February 10, 2018

@gypsywynd that is for a Like for that entry, it will +1 to the likes that entry has.

February 4, 2018

Is there a way to delete more than one entry at once?

February 10, 2018

@simplybeth there is not a way to do that right now, but we are working on a bulk editing feature for the future. The Support team can delete ALL of your entries if you want to start with a blank slate – you can email them through the link at the bottom of the page and let them know if you want to do that.

February 14, 2018

@opendiaryhelp I will do that, thank you!

February 5, 2018

I can’t access my old entries despite my diary being downloaded. I normally would care but there’s a lot of info in those entries to discuss with my grief therapist since my brother died.

February 10, 2018

@metsgirl31 there was a problem with the month and year dropdowns that we put in a fix for a couple days ago – you should be able to access them now, but if not please let us know by sending a message through the Contact Support link at the bottom of the page.

February 5, 2018

Hi! My diary is uploaded but I have a million copies of each entry and multiple copies of my chapters. How do I consolidate or delete these without spending hours on it? The site is quite slow still. Thanks 🙂

February 10, 2018

@chronicecstasy please email support through the link at the bottom of the page and let them know, they can remove the duplicates for you.

February 7, 2018

Is there any way to search users?

February 10, 2018

@prettyheartsflawed not today, but we will be releasing a user search feature in the next few days that will help you find other users.

February 9, 2018

I don’t want to delete the old diary, but is there a way to separate it from the new updated diary because right now its kinda confusing. Thanks

February 10, 2018

@turtles you can ask the Support team to make all of your old entries private, if that would help – if you want us to do that, please send a message through the Contact Support link at the bottom of the page.

February 9, 2018

My entries into the diary are disappearing before I can finish typing them. I tried 3 times today and finally typed it into Word and copy and pasted it to the diary. Just thought I’d tell you a few things I’ve noticed. Often when I’m typing it will jump back and begin typing in the middle of a sentence I’ve already typed or even in the Title. Also seems to do the disappearing entry often when I “enter” to go to a new paragraph or backspace, DM was thinking it was a glitch with my computer, but I can type entries on Facebook and on Word without difficulty. The other thing it did today was freeze and the cursor wouldn’t move. It has been jumping back to another place in the entry as I type this to you. I know you have other problems and other people more urgent for solutions and I’m not going to be a squeaky wheel. If this helps you with solving any problems I’m glad. Donna

February 10, 2018

@dlk082244 Hi twik, sorry that this continues to be a problem, because we know it has been going on for a long time. Can you tell us what kind of computer you are using when you are typing, and also what web browser you are using, either here or by sending a message through the Contact Support link at the bottom of the page? We will have to do some testing to try to reproduce this. Thanks!

February 10, 2018

@opendiaryhelp I have a Dell Latitude laptop. I think it was 3379 I use either Google Chrome or Microsoft Edge. I’ve found OD a little more stable with Microsoft Edge. Yesterday I left a note for another diarist and it added my entry to my reply. I deleted it. Maybe I should have left it so you could see it.

February 11, 2018

Just want to report that I just typed 2 paragraphs on Word only to have the entire document disappear while I was typing. I don’t t hink there is any reason for your team to waste their time on it. It seems like it is a problem with what I have. Thank you so much for your efforts and your patience.

February 12, 2018

@dlk082244 sorry to hear that, but if the problem is happening in Word too it seems it may be related to your computer. Maybe a problem with the keyboard? We hope you can get it worked out!

February 12, 2018

@opendiaryhelp Thanks so much! We go home in a week and I’ll turn it over to the IT guy I work with. I’ll let you know!

February 12, 2018

Diary Team: Problem solved. My IT guy from home emailed me that he thought I was hitting the touchpad with my palm when I typed. He told me to either turn off the touchpad or turn it’s sensitivity down. It seems to have worked. I typed a trial entry to see and all went perfectly. Thank you for your help.

February 15, 2018

@dlk082244 so glad to hear that!

February 12, 2018

When I first asked to find my old diary, under Turtles, it gave me lots of enteries to read. I looked over a few but now I can’t find them anymore. Where did they go? Thanks

February 15, 2018

@turtles have you tried using the Month and Year dropdown selectors on your diary front page. If you change those, they will show you the entries for that time period. Hope that helps!

February 13, 2018

How do you see all your comments sent and all your comments received in one list?

February 15, 2018

@trunorth we are working on adding an All Notes list, it should be coming in the near future.

February 14, 2018

How can I download my diary?

February 15, 2018

@purplebutterfly_1 we don’t currently have a download option – we will be adding one in the future, but it is not in the system yet.

February 18, 2018

I’m not noticing my new entries showing up on the front page – and these are public entries.

March 4, 2018

@onlysujema please check your diary privacy under Profile on the main menu and then Settings and then Diary – if your diary is set to Private, your entries will not show up on the front page, even if they are marked as public entries.

February 20, 2018

will there be an “Export” feature for downloading the diary in the future, for example to livejournal or similar websites?

March 4, 2018

@raiica we will be adding a download feature in the future at some time, but have not planned it for a particular date yet.

February 21, 2018

how can I download all my diaries in the past in one export file? I would like to backup all my entries at once..Thanks for your help!!!

March 30, 2018

@mikasumi there is not a download option available yet, but we are working on this for a future release.

February 22, 2018

how to know who give me a “like” in diary?

March 4, 2018

@d_5 we are working on an enhancement which will show who gave you likes in your diary. That should be in place soon.

February 28, 2018

Can we still embed YouTube video?

March 4, 2018

@e3 yes, you can – all you have to do is put the link to the YouTube video in your entry (best to copy and paste it from YouTube) and just make sure you push Enter to start a new line after the link. The video should show up automatically.

March 2, 2018

I am trying to copy and paste but am unable to…is there something extra I must do for this to be possible? Thanks, Michael

March 4, 2018

@commonsensechristian no, you shouldn’t have to do anything extra – copying and pasting works as you would expect. If it is not working for you, please email Support through the link at the bottom of the page so we can investigate.

March 6, 2018

My old diary was written in Chinese and now they become symbols after restore.  Anything can help please?

March 6, 2018

@smalle we are aware of this issue with Chinese characters in the old entries and we are working on a solution that we will deploy to fix this sometime in the future.

March 9, 2018

Is there an issue with the Friends page? When I go there, I only see the friends I’ve added since the relaunch, but the diaries that I was previously friends with aren’t listed. But when I go to their pages, I see no option to add and I can read the friends only entries.

March 10, 2018

@sadmeatcart we are actually working on this right now, this should be fixed up soon. Thanks for letting us know!

March 12, 2018

Why cant we change the way our diary looks anymore? It was awesome being able to choose a personal background color and layout format. 🙂

March 12, 2018

@hannah_banana0012 we are going to add customization features in the near future that will let you change background colors and fonts. That should be out in the next few weeks!

March 12, 2018

good morning. How do I see page 2 of my friends list? I noticed this morning when I deleted someone that hadn’t posted for over a month who stated they wouldn’t be back that an old friend showed up at bottom of friends list 🙂 So naturally I deleted someone else and guess what… another showed up 🙂 is there a page two hidden somewhere I’ve not figured out how to access?

March 12, 2018

@caterpillardreams there are links at the bottom of the Friends page, you should see a “1” and a “2”, etc. if you click on those it will change the page. If you’re not seeing that, let us know.

March 12, 2018

@opendiaryhelp it’s not there

March 30, 2018

@caterpillardreams if there are not links that say “1” “2” etc. then you only have enough friends to fill the first page at the moment.

March 13, 2018

I am trying to restore my old diary entries but nothing is coming up and it has been over 24 hours. There is no support link at the bottom of the page because the purple bar covers it and there is no “X” on the purple bar to close out of it.

March 30, 2018

@miseries_love if this didn’t resolve, please contact Support through the link at the bottom of the page so we can investigate. Thanks!

March 14, 2018

I just retrieved my diary after 14 years. I remember now why I stopped because free open diary was hacked and I lost all entries. Currently I have a message “restoring old diary content may take up to 24 hours.” Why do I have the feeling even after the 24 hours my lost content will not be there?

March 15, 2018

Is it possible to set the privacy for public my entries? I’d like to set friends only.

March 30, 2018

@littlewai yes, you can change the privacy of an entry when you edit it, there is a dropdown for options that has privacy settings you can change.

March 16, 2018

I’m able to log in with my email and password.  The picture shown is one of the pictures I had in my old diary, but the title is not the same.  None of my old entries show up.  How do I download or reclaim all my old entries and why is the title of my diary different?

March 30, 2018

@kittypaws if you haven’t already, could you please contact Support through the link at the bottom of the page, and then we can investigate.

March 19, 2018

I don’t see any option for it now but I do hope in the future you will bring back the option to change the color of the background on the profile page and personalize it more. I always loved the front page of the original OD and how it could inspire and help reflect the writers style.

March 30, 2018

@mrsmyd we are looking into whether we will offer customization in the future and are not decided yet one way or the other – but thanks for your input!

March 23, 2018

When I first log in, it says I have mentions, that someone has tagged me. But then OD was slow and never clicked through to them. Then when I came back, that notification was gone. And I have no idea who said what to me…..

March 27, 2018

How does one change their diary name? My display name is “Elle” but my username is @ElleL. I would like it to just be @Elle. Also why is there an @ at the beginning of everyone’s name now. Can you tag memerbers?

March 30, 2018

@ellel yes, you can tag members, which is why the “@” sign is there. You can change your display name (the one that shows on your entry titles and diary), but you can’t currently change the @ name – we are working on a way to let you do that, and should have it in the future.

March 27, 2018

Is there a way to download our entries like before? If not will there be? and will there be options (like before) to download in a pdf and a variety of other formats? I would really like to be able to download entries with pictures, font, color font and other things still intact – as opposed to say notepad .txt. format.

March 30, 2018

@ellel we are working on a download option that should be available sometime in the future. We have not decided on formats yet, but thanks for the input.

March 27, 2018

Will it be possible to import diary entries into OD at any point? Would be great to consolidate into one place. Thank you so much.

March 30, 2018

@mavis we are considering adding import options to bring content from other sites – if it is possible, we will probably offer it in the future.

March 27, 2018

Dear DM, as one of your test subjects, I want to report an oddity.  Often lately, I post my entry and come back the next day to find a message.  It tells me something hasn’t been posted.  I click it, and all of a sudden yesterdays entry is posted.  A burp.  Sorry, Mage B

 

March 30, 2018

@georgette could you please contact Support through the link at the bottom of the page, and send a screenshot of that message if you could? We haven’t heard that one before, and would like to see it. Thanks!

April 2, 2018

@opendiaryhelp As soon as I get it again, I will.  🙂

 

March 28, 2018

Very helpful, thank you.

March 30, 2018

@angelsong you’re welcome!

March 28, 2018

where is the html editor rather than the WYSIWYG editor?

March 30, 2018

@ipsofacto for security reasons, we are not offering an HTML editor in this version. We may add limited HTML capabilities in the future, that is under consideration.

March 29, 2018

Dear OD,

I would like to block someone from reading my diary. How do I do it? Thanks in advance.

Robert

March 30, 2018

@robertleroy there is not currently a way to block one individual from reading your diary, but we are looking into that as a feature for the future.

March 29, 2018

Is it possible to ‘follow’ someone on OD before becoming friends? I like this feature on PB. Thank you.

March 30, 2018

@angelsong not at present – but we are looking into this. It was possible on “old” OD and seems to still be something people want!

March 31, 2018

Argh! I was reading my old entries from 2006 and accidentally clicked on ‘report note’ and it seems I can’t revoke it. Can I though? There is nobody here I wish to report!

April 1, 2018

@myhalohasslipped no worries, we will ignore the report! Thanks!

April 1, 2018

@opendiaryhelp

Thanks! I was clearly less useless with technology back in the day.

April 3, 2018

Hello, is it possible to add a hyperlink in an entry to a short youtube video? I used to do that with html. Not sure if this is already possible here. Thanks. 🙂

April 6, 2018

@edelweis yes, and it’s even easier now – you don’t have to use HTML anymore. If you just paste the URL of the Youtube video into your entry and then hit enter after you paste it, the video will automatically appear in your entry.

April 4, 2018

Why doesn’t the add media button display above my diary page box when composing an entry? I wanted to add a picture to a diary entry and the add media box/feature wasn’t showing why?

April 6, 2018

@wikkisauntie the Add Media button is only available once you have subscribed to the site. If you are on a free 30-day trial, this is the one function that is not included. Thanks!

April 5, 2018

I really regretted when opendiary ended before and I couldn’t save/export my diary. Could you tell me how to download my diary now? Before my existing subscription expires.

Thanks! (Dear Person working for the help section, you deserve appreciation af)

April 6, 2018

@lordofrock we don’t have a download option in the system yet, but we are working on adding one for the future. Even if your thirty day trial runs out and you choose not to subscribe to the site, you will still have access to your old diary entries – so when it’s available, you will be able to download them. Thanks!

Hello. Cost is a factor. I’ve reclaimed by diary. It’s so long ago that I was here, and then so briefly and I was in a place then where I was trying all manner of things, including paid this and that and sadly though a lifetime partner on a number of platforms I no longer use them and some are defunct. My question is, as I have received the note about reclaiming and thirty days free, I would be correct in assuming I would have to subscribe and am not a lifetime member. Yes? No? Is there a way you can check using my email address? Sorry to be a bother but I do know 40$ a year, or with the exchange in my case 51$ a year will mean I do not use OD. Thanks for your assistance.

April 7, 2018

@swaino if you had a Lifetime membership on the old site, it would have been applied automatically when you reclaimed your diary. If you choose not to subscribe, you will still retain access to your old entries, you just won’t be able to use the other parts of the site.

@opendiaryhelp that makes sense. Sounds right. Simply couldn’t recall. Call it age. I appreciate the response. In the intervening years plain old cheapo notebooks are my consistent and inexpensive and portable analogue friend. As my goal isn’t to read others or to write for others, I realize now that OD, wonderful as it may be, really isn’t for me. When I did use it I kept my entries marked private so I never entered into the “community” aspect of OD. The old OD entries are just that and I don’t need them. Which is to say, “So long and thanks for all the fish.” Regards.

April 8, 2018

Hi, quite a number of my past entries were written in traditional Chinese and the characters are in scrambled text now, I tried an online decoder using the setting “source coding: BIG-5; displayed as: ISO-8859-1” and the characters are back, do you think OD can fix this display problem? Thanks.

April 9, 2018

@blur13 we are aware of this problem and are working for a fix for it – you are exactly right that the character sets have to be translated because they were stored differently back then. We hope to apply this fix in the near future.

April 10, 2018

I was writing OD in Chinese,  unfortunately,  after I reclaimed my diary,  I found that all the characters cannot be displayed,  and it changed to some strange characters.  I have tried to switch to other language codes in the setup of the internet browser,  but it doesn’t work.  may I know if there are any solutions for this?  thanks a lot.

April 13, 2018

@usquebaugh we are working on a fix to this problem, we are aware that they are showing the wrong characters – this should be fixed soon.

April 14, 2018

I note there is no ‘download diary’ feature in OD. Is this coming soon? Do you have a timeframe? Thanks.

April 16, 2018

@agenieinabottle we will be adding a download feature in the future, but we don’t have a timeframe for that yet.

April 16, 2018

A lot of my previous dairies(wrote in Traditional Chinese ) are garbled whatever I tried to correct the encoding. And my friends got the same problem. Can OD fix this problem ?

April 17, 2018

@tsuyosod yes, we are aware of this problem and we are working on a fix to translate the encoding. We should have this fixed soon.

April 26, 2018

@opendiaryhelp I do wish this issue can be solved soon… all those memories are now incomprehensible…

April 18, 2018

How can we add a new circle? Maybe one for affair recovery?

April 20, 2018

@oncebitten85 if you send a message to Support through the link at the bottom of the page, feel free to suggest one there – thanks!

April 24, 2018

@opendiaryhelp I keep trying to save an entry and it keeps saying “something went wrong when you were saving this entry.  What could I be doing wrong.  It has a swear word in it, is that still banned?  I also typed it in MS Word and then copied it here, could that be the issue?  I can post a simple entry that just said “test”.  Could my entry be too long?  Thank you to anyone who can help!

April 24, 2018

@sunshinelollipops swear words are fine, but it might be getting caught by some anti-spam work we are doing. Could you please contact us through the link at the bottom of the page, and paste the text of the entry you are trying to save into the message so we can check it out? Thanks!

April 24, 2018

@opendiaryhelp thank you, I appreciate the assistance!

April 26, 2018

Hello! So happy to be back on OD!
I seem to have every entry since I began the diary showing/posted twice and wondered if there was some way to just have each entry posted only once?

Thanks!

April 30, 2018

@slimceagirl please email Support through the link at the bottom of the page and let them know, and they can remove the duplicates. Thanks!

June 15, 2018

@opendiaryhelp -Thank you! I will try that.

May 1, 2018

Hello!

I wanted to post an entry to one of the circles today, but I didn’t want others outside of the circle to see it. I didn’t see a way to do that. Is this feature available? Thanks!

May 1, 2018

@mara3470 there is not a feature for “Circle Only” but that is something we will certainly consider for the future, thanks!

May 1, 2018

@opendiaryhelp Thank you for your quick response!

May 6, 2018

@mara3470 you’re welcome!

May 6, 2018

what is the difference between ‘unpublish’ and ‘delete’. i could not find in the faqs. thank you!

May 6, 2018

@dianebluegreen unpublish will change the entry into a Draft (so nobody can see it and you can edit it and publish it again), but delete will actually delete the entry so it is gone.

May 6, 2018

@opendiaryhelp thank you so much for your quick and helpful answer!

 

May 7, 2018

@dianebluegreen you’re welcome!

May 24, 2018

@opendiary I searched, but either I am blind – is there a way for me to download my diary to my computer so that I can save it? Thanks.

May 26, 2018

@aashna we don’t have a download option yet, but we are working on it to add to the site in the near future. Thanks!

June 1, 2018

How do we delete entries?  I know there is a button on each one but I want to do a mass deletion.

June 18, 2018

@amerwitch there is not a mass deletion option available – if it is something like removing all of your entries from the old site, the Support team may be able to do it for you. Contact them through the link at the bottom of the page and they should be able to tell you if what you want is possible.

June 2, 2018

Hi!

i just had my very first snafu with an entry. (Not bad, considering how many years I’ve been writing here!) I’m wondering if I used too many photos? Does that cause problems? I thought I clicked Publish when I was finished, but somehow photos were deleted and the text was saved to an earlier version. It’s probably something I did or didn’t do, but thought I’d check in with you.

thanks!

Adagio

June 18, 2018

@adagio that doesn’t sound like a problem we’ve seen before – if you haven’t already, could you please contact Support through the link at the bottom of the page, and let them know about it? Thanks!

June 6, 2018

is it possible to download entries? I’ve decided this isn’t the right place for me any more but would like to download the few entries I’ve made recently,l to add to the archive of years of entries I downloaded back then.

June 18, 2018

@sapphire we are working on a way to download entries – it’s not live yet, but we expect to have it in the near future and will announce it when it’s ready.

Hi! Can I just confirm that there is no way of anybody contacting me via this site, my name/email etc is not connected to it in any way? Thanks.

June 18, 2018

@consciousparadox no, we do not share your personal information with anybody else – so there would be no way to contact you through the site unless it was from another member leaving you notes.

July 8, 2018

how does one block another member?

July 11, 2018

Hi Diary Master – I would still like to download my diary, hoping to use this material for something else…

July 26, 2018

Am I able to change my URL?

July 31, 2018

how do you start new diary circles?

July 31, 2018

Can I change my @name? It’s picking up an old, old name cuz I had more than one diary. Yes, I was one of *those* people. I really want to use my main name and diary, which is the name I’m using right now… Cariña.

Also, how the heck do you get your lifetime membership back if you can’t remember what password you used on your account? This was more than just a couple of years ago, now. Not all of us have great memory recall, nor did we write it all down. I do now cuz I’m 52 and have memory problems, seriously that’s a bit much. Even with ALL the diarists here, you should have a record of the charges for our real names and the accounts they attached to.

August 9, 2018

How can I find 2 saved drafts? I used to have no problem, but, now I can’t find them anywhere? Please Help, lol. Lois

August 13, 2018

Hello, Is there a way to change one’s fonts? I noticed someone had Comic Sans the other day, and I wonder how they did it? Unless it was a copy paste from a word app? lol Thank you. Also larger font for old eyes? Thanks  again.

September 2, 2018

I just logged in again a few months after I reclaimed my Diary, and my profile is still saying I don’t have any entries…Any ideas how I can get that back?

 

September 24, 2018

Any update on downloading our diaries?

October 5, 2018

I was unaware that I would be expected to pay money for a free blog.  I’ve only been present for less than ten minutes and already wish to delete the account.  I had a blog here, years ago, which was FREE.  Why I would be expected to pay now, is insane.  HOW DO I DELETE THIS ACCOUNT? Please and thank-you.