Devastated

I sent my mother the yearly gigantic box with my entire family’s Christmas presents in it.

I send the box to her, and she distributes for me because it saves me money that way, over sending 10 separate boxes.

I sent it International Guaranteed Express, and it got lost on the flight from New York to Australia. How, I have now idea.

But they didn’t even realise it was lost until I went to the Post Office to get a refund for it not arriving on time.

They didn’t refund my shipping, they gave me the run about (of course) – looked up the tracking and said "Well, it left our hands, it’s out of the US, blah blah blah."

However, they can’t see if/when/etc it arrived in Australia.

They’ve placed it "Under Investigation" – but that could take UP TO THIRTY days. That means, 30 days to refund my SHIPPING. Who knows how long it will take to get in the insurance money back…

And even though I insured it, and will get the shipping cost AND the cost of the gifts back, it doesn’t make the fact that my entire family is now not going to have anything from us to open on Christmas Day.

I’m devastated.