7-ELEVEN/ Rebel
Might as well go out with a bang.
I like my job, because I like people. I like to go out of my way for customers and honestly I enjoy the paperwork part too.
Buy working for this company (franchise) is fucking mind numbing.
First, they work a manager to death and do nothing to show any sort of appreciation. My experience, when I ran my store I kept it open no matter what. Call in, I did it. Short staffed, I did it. 5 feet of snow, driving ban, nothing else opened, I did it. I once spent a 36 hr straight shift to keep the store open and have some where open for the “neighborhood” and did I get one thank you? Did I get a bonus? No, nothing. This is how each one of their managers are treated.
I’m currently an assistant manager now, because of a long story I won’t get into, but I am supposed to be the right hand, top dog at the store. My manager goes on vacation and I’m not allowed any overtime, so stupid me, I work close to 10 hours free. Yup, you guessed it, noy even a thank you.
They expect the “sales associates” to all be invested in the store like it’s success is on their shoulders. They expect each SA to control a section of the store, from cleaning, counting, and ordering, yet there is no time to or incentive.
This week the store workable hours were cut to 185. Let’s break it down. 3 shifts, 24 hours a day. So 168 hours there’s so there’s 17 hours left. So essentially 16 are needed for delivery days, Tuesday and Friday. Nothing for busy weekends or the rest of the days to do these counts, stocking, and cleaning.
Sure it can be done, but when no encouragement, benefit, or bonus is offered, you can only push someone so far because they break.
Maybe I’m just whining, but when you have collage business majors who’s only experience with convenience stores is shopping, making the rules and expectations it just sucks. You want to love your job, because really convenience stores done right are a blast, but greedy bonus wanting management ruins it.
I still think you could transfer your customer service skills to a more fulfilling position outside of direct retail, where you can still provide customer service but in a more appreciative atmosphere. But I guess the comfort of the familiar is more important to you than being happy, so that’s on you, not 7-11.
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